ISO INTERNATIONAL STANDARD 17258 First edition 2015-01-15 Statistical methods Six Sigma Basic criteria underlying benchmarking for Six Sigma in organisations Methodes statistiques - Six Sigma - Criteres fondamentaux d'une évaluation comparative Six Sigma pour les organisations Reference number ISO 17258:2015(E) SO International Organization for Standardization ng Institute of Sta andardization5956617 IS02015 vided by IHS under I Not for Resale, 2015/5/13 07:04:58 ted without license from IHS IS0 17258:2015(E) COPYRIGHTPROTECTEDDOCUMENT @ IS0 2015 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized otherwise in any form written permission. Permission can be requested from either ISO at the address below or ISO's member body in the country of the requester. ISOcopyrightoffice Case postale 56:CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail [email protected] Web www.iso.org Published in Switzerland DrganizationforStandardization Not for Resale, 2015/5/13 07:04:58 networking permitted without license from IHS IS0 17258:2015(E) Contents Page Foreword ..V Introduction. ...vi 1 Scope 2 Normative references 3 Terms and definitions 4 Symbols and abbreviations ..1 5 General considerations on benchmarking .2 5.1 Objectives and framework. .2 5.1.1 Objective. .2 5.1.2 Framework. .2 6 Benchmark .2 6.1 Overview and requirements for the criteria .3 6.1.1 Types and description of criteria .3 Requirements for criteria. 3 6.1.2 6.2 Overview and requirements for the measures .3 6.2.1 Scope of measures 6.2.2 Generic measures 4 6.2.3 Industry specific measures ..8 6.2.4 Summary of measures. .9 7 Benchmarking. .10 7.1 Objective establishment step .10 7.2 Measurement step.. .10 7.2.1 Data collection .10 7.2.2 Data arrangement ..11 7.2.3 Data quality validation. .11 7.3 Controlling the quality of the measurement results ..11 7.3.1 Precision .11 7.3.2 Consistency .11 7.3.3 Up-to-date. .11 7.4 Comparison step .11 7.5 Internal benchmarking. .11 7.5.1 Historical benchmarking .12 7.5.2 Functional benchmarking .12 7.5.3 I/0 benchmarking .12 7.6 External benchmarking. .12 7.7 Supply chain benchmarking. ..12 7.7.1 Benchmarking in an organization ..12 7.7.2 Benchmarking in a supply chain ..13 7.8 Six Sigma project selection. .13 8 Interface with other types of benchmarking ..13 Annex A (informative) Three dimensions of benchmarking ..15 Annex B (normative) Table of criteria (generic) ..16 Annex C (informative) Table of criteria with examples of results. ..18 Annex D (normative) Table of criteria for the food processing industry ..20 Annex E (normative) Table of criteria for the automotive industry ..22 Annex F (normative) Table of criteria for the retail banking industry ..24 Annex G (normative) Table of criteria for clothing and leather industry .27 iii Isee=Zhejang Insttute of Standardization 5956617 license with ISC ted withoutlicensefrom IHS Not for Resale, 2015/5/13 07:04:58