ICS01.040.03 CCSA00 23 黑龙江省地方标准 DB23/T4012—2026 代替：DB23/T3085－2022 黑龙江省住宅物业服务标准 HeilongjiangProvinceStandardforResidentialPropertyService 2026-5-18发布   发布黑龙江省市场监督管理局 黑龙江省住房和城乡建设厅2026-8-18实施DB23/T4012—2026 I目次 前言.................................................................................III 1范围................................................................................1 2规范性引用文件......................................................................1 3术语和定义..........................................................................1 4综合服务............................................................................3 4.1一般规定........................................................................3 4.2人员要求........................................................................3 4.3服务品质检查....................................................................4 4.4装饰装修管理....................................................................4 4.5公共收益管理....................................................................4 4.6风险防范及突发事件应急处置......................................................4 4.7新能源汽车充电设施管理..........................................................4 4.8电动车管理......................................................................5 4.9标识标志管理....................................................................5 4.10专业供应商管理.................................................................5 4.11物业档案管理...................................................................5 4.12冬季防寒处置...................................................................5 5客户服务............................................................................6 5.1客户沟通........................................................................6 5.2客户区域巡查....................................................................6 5.3投诉处理........................................................................6 5.4报修服务........................................................................7 5.5客户意见征询....................................................................7 5.6社区文化活动....................................................................8 6共有部分管理........................................................................8 6.1一般规定........................................................................8 6.2房屋及相关场地管理..............................................................9 6.3电路与照明系统管理..............................................................9 6.4弱电与监控系统管理.............................................................10 6.5消防系统管理...................................................................11 6.6电梯系统管理...................................................................11 6.7排水系统管理...................................................................12 6.8有限空间作业管理...............................................................12 6.9防雷装置管理...................................................................13 6.10设备机房管理..................................................................13 7公共秩序维护.......................................................................13 7.1人员出入管理...................................................................13DB23/T4012—2026 II7.2安全巡查.......................................................................13 7.3车辆管理.......................................................................14 7.4消防安全秩序管理...............................................................14 8清洁卫生服务.......................................................................15 8.1室内保洁服务...................................................................15 8.2室外保洁服务...................................................................16 8.3生活垃圾收集...................................................................16 8.4有害生物防制...................................................................17 9绿化管理...........................................................................17 10清冰雪服务........................................................................18 11创新服务与持续改进....................