汽车客运站服务规范 Specification for coach station serviceDB43/T 1040—202543 湖 南 省 地 方 标 准ICS 03.220.20 CCS R 11 发 布 湖南省市场监督管理局2025-07发布-18 2025-10实施-18代替DB43/T 1040—2015DB43/T 1040—20 25 I 目 次 前言 ································································································ ························ Ⅲ 1 范围 ································································································ ····················· 1 2 规范性引用文件 ································································································ ······ 1 3 术语和定义 ································································································ ············ 1 4 基本要求 ································ ································ ··············································· 2 5 旅客服务 ································ ································ ··············································· 2 5.1 综合服务 ································ ········································································· 2 5.2 售票服务 ································ ········································································· 3 5.3 检票服务 ································ ········································································· 3 5.4 安检服务 ································ ········································································· 3 5.5 托运服务 ································ ········································································· 3 5.6 候车服务 ································································································ ········· 4 5.7 换乘服务 ································································································ ········· 4 6 站运服务 ································ ··············································································· 4 6.1 车辆进站服务 ································································································ ··· 4 6.2 车辆报班服务 ································································································ ··· 5 6.3 车辆应班服务 ································································································ ··· 5 6.4 车辆出站服务 ································································································ ··· 5 6.5 运营服务 ································································································ ········· 5 6.6 辅助服务 ································································································ ········· 5 7 站场服务 ································ ··············································································· 5 7.1 站容站貌 ································································································ ········· 5 7.2 环境保护 ································································································ ········· 6 7.3 标识服务 ································································································ ········· 6 8 信息化服务 ································································································ ············ 6 9 安全与应急服务 ································ ······································································ 6 9.1 基本要求 ································································································ ········· 6 9.2 安全生产 ································································································ ········· 6 9.3 消防安全 ································································································ ········· 7 9.4 公共卫生事件应急 ································ ····························································· 7 9.5 社会安全防范 ································································································ ··· 7 10 延伸服务 ······························