ISO/IEC TECHNICAL REPORT TR 19764 First edition 2005-11-01 Information technology Guidelines, methodology and reference criteria for cultural and linguistic adaptability in information technology products Technologies de I'information Lignes directrices, méthodologie et criteres de réference pour I'adaptabilite culturelle et linguistique dans les produits des technologies de l'information Reference number ISO/IEC TR 19764:2005(E) IEO ISO @ISO/IEC 2005 ISO/IEC TR 19764:2005(E) PDFdisclaimer This PDF file may contain embedded typefaces. In accordance with Adobe's licensing policy, this file may be printed or viewed but shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In downloading this file, parties accept therein the responsibility of not infringing Adobe's licensing policy. The Iso Central Secretariat accepts no liability in this area. Adobe is a trademark of Adobe Systems Incorporated. Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation ?ISO/IEC2005 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either isO at the address below or IsO's member body in the country of the requester. ISO copyright office Case postale 56 . CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail [email protected] Web www.iso.org Published in Switzerland @ISO/IEC2005-All rights reserved ISO/IECTR19764:2005(E) Contents Page Foreword. iv Introduction 1 Scope 2 Normative references 3 Termsanddefinitions 4 Benchmark (Guidelines and criteria for evaluating CLA).... 4.1 Product identification and environment data for the evaluation repor.... 4.2 General cultural and linguistic profile of the product.. 4.3 Local language and culture support... 4.4 Linguistic quality in general .. 4.5 Artistic qualities (if applicable). 4.6 Legal considerations.... Bibliography. n All rights reserved ili ISO/IEC TR 19764:2005(E) Foreword Iso (the International Organization for Standardization) and IEC (the International Electrotechnical Commission) form the specialized system for worldwide standardization. National bodies that are members of Iso or IEc participate in the development of International Standards through technical committees established by the respective organization to deal with particular fields of technical activity. ISO and IEC and non-governmental, in liaison with IsO and IEC, also take part in the work. In the field of information technology, ISO and IEC have established a joint technical committee, ISO/IEC JTC 1. InternationalStandardsaredraftedinaccordancewiththerulesgivenintheISO/lECDirectives,Part2 The main task of the joint technical committee is to prepare International Standards. Draft Internationa Standards adopted by the joint technical committee are circulated to national bodies for voting. Publication as an International Standard requires approval by at least 75 % of the national bodies casting a vote In exceptional circumstances, the joint technical committee may propose the publication of a Technical Report of one of the following types: type 1, when the required support cannot be obtained for the publication of an International Standard, despite repeated efforts; type 2, when the subject is still under technical development or where for any other reason there is the future but not immediate possibility of an agreement on an International Standard; type 3, when the joint technical committee has collected data of a different kind from that which is normally published as an International Standard ("state of the art", for example). Technical Reports of types 1 and 2 are subject to review within three years of publication, to decide whether be reviewed until the data they provide are co