ISO INTERNATIONAL STANDARD 20282-1 First edition 2006-10-15 Ease of operation of everyday products - Part 1: Design requirements for context of use and user characteristics Facilite d'emploi des produits quotidiens - Partie 1: Exigences de conception pour le contexte d'utilisation et pour les caracteristiques de I'utilisateur Reference number ISO 20282-1:2006(E) @ ISO 2006 py IHS under ted without license from IHS Not for Resale ISO 20282-1:2006(E) PDF disclaimer This PDF file may contain embedded typefaces. In accordance with Adobe's licensing policy, this file may be printed or viewed but shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In accepts no liability in this area. Adobe is a trademark of Adobe Systems Incorporated. Details of the software products used to create this PDF fle can be found in the General Info relative to the file; the PDF-creation parameters were optimized for printing. Every care has been taken to ensure that the file is suitable for use by IsO member bodies. In the unlikely event that a problem relating to it is found, please inform the Central Secretariat at the address given below. ?ISO2006 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, IsO's member body in the country of the requester. ISO copyright office Case postale 56. CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail [email protected] Web www.iso.org Published in Switzerland @ ISO 2006 - All rights reserved ted without licensefrom IHS Not for Resale ISO 20282-1:2006(E) Contents Page Foreword IV Introduction 1 Scope 2 Conformity. 3 Terms and definitions. 4 Ease of operation... 5 5 Requirements for review and documentation 5.1 Review stages 5.2 Suggested process. 5.3 Documentation 10 6 Context of u 11 6.1 Main goal(s). 11 6.2 Factors relating to other equipment . 6.3 Physical environmental factors.. 6.4 Social environmental factors. User characteristics.... 12 7.1 General.. 12 7.2 Psychological and social characteristics. 13 7.3 Physical and sensory characteristics 15 7.4 Demographics... 17 AnnexA(informative)UsercharacteristicsFurtherinformation... Annex B (informative) Ease of operation as instantiation of usability as defined in Iso 9241-11.... 23 Bibliography 24 Copyright International Organization for Stadardizalon ghts reserved ii nse from IHS Not for Resale ISO 20282-1:2006(E) Foreword IsO (the International Organization for Standardization) is a worldwide federation of national standards bodies (isO member bodies). The work of preparing International Standards is normally carried out through IsO technicalcommittees.Eachmemberbodyinterestedinasubjectforwhichatechnicalcommitteehasbeer non-governmental, in liaison with isO, also take part in the work. IsO collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. International Standards are drafted in accordance with the rules given in the ISO/lEC Directives, Part 2 The main task of technical committees is to prepare International Standards. Draft International Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approval by at least 75 % of the member bodies casting a vote. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. IsO shall not be held responsible for identifying any or all such patent rights. ISO 20282-1 was prepared by Technical Committee ISO/TC 159, Ergonomics, Subcommittee SC 1, Ergonomic guiding principles. ISO 20282 consists of the following parts, under the general title Ease of operation of everyday products: Part 1: Design requirements for context of use and user characteristics Part 2: Test method [Technical Specification] The following parts are under p