ISO INTERNATIONAL STANDARD 10019 First edition 2005-01-15 Guidelines for the selection of quality management system consultants and use of their services Lignes directrices pour la selection de consultants en systemes de management de la qualite et pour I'utilisation de leurs services Reference number ISO 10019:2005(E) ISO @ ISO 2005 Copyright Intermational Organization for Standardization Not for Resale ISO 10019:2005(E) PDF disclaimer This PDF file may contain embedded typefaces. In accordance with Adobe's licensing policy, this file may be printed or viewed but shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In accepts no liability in this area. Adobe is a trademark of Adobe Systems Incorporated. parameters were optimized for printing. Every care has been taken to ensure that the file is suitable for use by ISO member bodies. In the @ISO2005 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, electronic or mechanical, including photocopying and microfilm, without permission in writing from either Iso at the address below or ISO's member body in the country of the requester. ISO copyright office Case postale 56 · CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail [email protected] Web www.iso.org Published in Switzerland Copyright Intemational organizatinfor Standardizatin @ ISO 2005 - All rights reserved No reproduction or networking permited without license from IHS Not for Resale ISO 10019:2005(E) Contents Page 1 Scope 2 Normative references 3 Terms and definitions .. 4 Selection of a quality management system consultant 2 4.1 Input to the selection process 2 4.2 Competence of the consultant . 3 4.3 Ethical considerations . 5 Use of the quality management system consultant's services .. 5.1 Consultant's services .... 5.2 Contract for consultant's services . 7 5.3 Useful considerations for consultant's services .... 7 Annex A (informative) Typical activities of quality management system consultants 9 Annex B (informative) Evaluation of quality management system consultants . 12 Bibliography 13 Copyrigh Internatinal Organization for standardization ghts reserved ili Nepreproductin or networking permited without license from IHs Not for Resale ISO 10019:2005(E) Foreword IsO (the International Organization for Standardization) is a worldwide federation of national standards bodies technical committees. Each member body interested in a subject for which a technical committee has been International Standards are drafted in accordance with the rules given in the ISO/lEC Directives, Part 2. The main task of technical committees is to prepare International Standards. Draft International Standards adopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approval by at least 75 % of the member bodies casting a vote. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent rights. IsO shall not be held responsible for identifying any or all such patent rights. ISO 10019 was prepared by Technical Committee ISO/TC 176, Quality management and quality assurance, Subcommittee SC 3, Supporting technologies ional OorganizatinforStandardization @ ISO 2005 - All rights reserved Not for Resale ISO10019:2005(E) Introduction In the realization of a quality management system, some organizations choose to rely on their own personnel objectives in the most efficient and effective manner. Even when using the services of a quality management quality management system realization. This International Standard aims to provide guidance on the factors to be taken into consideration when b) consulting organizations for the selection of quality management system consultants. CoyhtInemanalganzaandardizaoghtreerved V nor netwerkin pemitedwithout li