ISO INTERNATIONAL STANDARD 10012 First edition 2003-04-15 Measurement management systems - Requirements for measurement processes and measuring equipment Systemes de management de la mesure Exigences pour les processus et les équipements de mesure Reference number ISO 10012:2003(E) ISO @ ISO 2003 ISO 10012:2003(E) PDFdisclaimer This PDF file may contain embedded typefaces. In accordance with Adobe's licensing policy, this file may be printed or viewed but shall not be edited unless the typefaces which are embedded are licensed to and installed on the computer performing the editing. In accepts no liability in this area. Adobe is a trademarkof Adobe Systems Incorporated. Details of the software products used to create this PDF file can be found in the General Info relative to the file; the PDF-creation parameters were optimized for printing. Every care has been taken to ensure that the file is suitable for use by IsO member bodies. In the unlikely event that a problem relating to it is found, please inform the Central Secretariat at the address given below. ISO2003 All rights reserved. Unless otherwise specified, no part of this publication may be reproduced or utilized in any form or by any means, IsO's member body in the country of the requester. ISO copyright office Case postale 56. CH-1211 Geneva 20 Tel. + 41 22 749 01 11 Fax + 41 22 749 09 47 E-mail [email protected] Web www.iso.org Published in Switzerland ii @IsO2003-All rights reserved ISO 10012:2003(E) Contents Page Foreword Introduction 1 Scope 2 Normative references 3 Terms and definitions 4 General requirements . 5 Management responsibility. 5.1 Metrological function. 5.2 Customer focus... 5.3 Quality objectives .... 5.4 Management review 6 Resource management.. 6.1 Human resources. 6.2 Information resources 6.3 Material resources. 6.4 Outside suppliers. 7 Metrological confirmation and realization of measurement processes. 7.1 Metrological confirmation.. 7.2 Measurementprocess. 7.3 Measurement uncertaintyandtraceability. 11 8 Measurement management system analysis and improvement 12 8.1 General... 12 8.2 Auditing and monitoring .... 12 8.3 Control of nonconformities 13 8.4 Improvement.. 15 Annex A (informative) Overview of the metrological confirmation process 17 Bibliography @Iso2003All rights reserved ili ISO 10012:2003(E) Foreword IsO (the International Organization for Standardization) is a worldwide federation of national standards bodies (isO member bodies). The work of preparing International Standards is normally carried out through IsO non-governmental,inliaisonwithIsO,also take part in the work.Iso collaborates closely with the International Electrotechnical Commission (IEC) on all matters of electrotechnical standardization. International Standards are drafted in accordance with the rules given in the ISO/lEC Directives, Part 2 adopted by the technical committees are circulated to the member bodies for voting. Publication as an International Standard requires approval by at least 75 % of the member bodies casting a vote. Attention is drawn to the possibility that some of the elements of this document may be the subject of patent ISO 10012 was prepared by Technical Committee ISO/TC 176, Quality management and quality assurance, Subcommittee Sc 3, Supporting technologies. This first edition of ISO 10012 cancels and replaces ISO 10012-1:1992 and ISO 10012-2:1997, of which it constitutesatechnicalrevision. iv @ ISO 2003 - All rights reserved ISO 10012:2003(E) Introduction An effective measurement management system ensures that measuring equipment and measurement quality of an organization's product. The methods used for the measurement management system range from basic equipment verification to the application of statistical techniques in the measurement process control. (e.g. in design, test, production, inspection). References to this International Standard can be made by a customer when specifying products required, by a supplier when specifying produc