ICS03.220.40 R44 团 体 标 准 T/CTA 009-2025 海运危险货物集装箱装箱检查服务规范 Specification for container packing inspection service of dangerous goods transported by sea 2025-04-08发布 2025-05-01实施 中国理货协会发布 全国团体标准信息平台 I 目次 前 言 ................................ ................................ ................................ ................................ ........................... II 引 言 ................................ ................................ ................................ ................................ .......................... III 1 范围 ................................ ................................ ................................ ................................ ................................ ...1 2 规范性引用文件 ................................ ................................ ................................ ................................ ............... 1 3 术语和定义 ................................ ................................ ................................ ................................ ....................... 1 4 服务保障 ................................ ................................ ................................ ................................ ........................... 2 4.1 基础资质 ................................ ................................ ................................ ................................ ............... 3 4.2 运营能力 ................................ ................................ ................................ ................................ ............... 3 4.3 人员要求 ................................ ................................ ................................ ................................ ............... 3 4.4 信息公开 ................................ ................................ ................................ ................................ ............... 3 4.5 安全要求 ................................ ................................ ................................ ................................ ............... 4 4.6 社会责任 ................................ ................................ ................................ ................................ ............... 4 5 服务提供 ................................ ................................ ................................ ................................ ........................... 4 5.1 概述 ................................ ................................ ................................ ................................ ....................... 4 5.2 服务响应 ................................ ................................ ................................ ................................ ............... 4 5.3 服务设计 ................................ ................................ ................................ ................................ ............... 5 5.4 服务执行与质量控制 ................................ ................................ ................................ ........................... 5 5.5 服务交付 ................................ ................................ ................................ ................................ ............... 8 5.6 记录管理 ................................ ................................ ................................ ................................ ............... 8 6 售后服务 ................................ ................................ ................................ ................................ ........................... 8 6.1 顾客满意监测 ................................ ................................ ................................ ................................ ....... 8 6.2 投诉处理 ................................ ................................ ................................ ................................ ............... 9 6.3 争议解决 ................................ ................................ ................................ ................