ICS 03.040 CCS A 12 31 上 海 市 地 方 标 准 DB 31/T 1586—2025 未成年人保护工作站建设和服务规范 Establishment and service specification on minors protection workstations 2025-05-28发布 2025-09-01实施 上海市市场监督管理局 发 布 DB 31/T 1586 —2025 I 目 次 前言 ................................................................................ III 引言 ................................................................................. IV 1 范围 ............................................................................... 1 2 规范性引用文件 ..................................................................... 1 3 术语和定义 ......................................................................... 1 4 基本原则 ........................................................................... 1 4.1 儿童优先、保护权利 ............................................................. 1 4.2 整合资源、协同共建 ............................................................. 2 4.3 因地制宜、属地处置 ............................................................. 2 4.4 功能健全、服务专业 ............................................................. 2 5 空间建设 ........................................................................... 2 5.1 场所选址 ....................................................................... 2 5.2 统一标识 ....................................................................... 2 5.3 面积要求 ....................................................................... 2 5.4 功能分区 ....................................................................... 2 5.5 设施设备 ....................................................................... 3 6 服务内容 ........................................................................... 3 6.1 福利保障与分类处置 ............................................................. 3 6.2 信息排查与预防监测 ............................................................. 3 6.3 伤害评估与维权服务 ............................................................. 4 6.4 紧急干预与协助安置 ............................................................. 4 6.5 心理辅导与监护指导 ............................................................. 4 6.6 重建生活与专业服务 ............................................................. 4 6.7 宣传教育与指导支持 ............................................................. 4 7 服务流程 ........................................................................... 5 7.1 首问接待 ....................................................................... 5 7.2 危机评估 ....................................................................... 5 7.3 回应报告 ....................................................................... 5 7.4 干预服务 ....................................................................... 5 7.5 协助安置 ....................................................................... 5 7.6 跟进转介 ....................................................................... 6 8 服务方法 ........................................................................... 6 8.1 动态探访 ....................................................................... 6 8.2 建立关系 ....................................................................... 6 8.3 结构化评估 ..................................................................... 6 8.4 危机干预 ....................................................................... 7 DB 31/T 1586 —2025 II 8.5 家庭辅导 ........................................................................ 7 8.6 协助决策 ........................................................................ 7 8.7 资源整合 ........................................................................ 7 8.8 个案管理 ........................................................................ 7 9 运行与管理 .......................................................................... 7 9.1 人员配置 ........................................................................ 7 9.2 运行模式 ........................................................................ 8 9.3 制度建设 ........................................................................ 8 9.4