ICS13.220.01 CCSC80 14 山西省地方标准 DB14/T3437—2025 社会消防技术服务机构服务质量通用要求 2025-05-07发布 2025-08-07实施 山西省市场监督管理局  发布DB14/T3437—2025 I目次 前言.......................................................................................................................................................................III 引言.......................................................................................................................................................................IV 1范围...................................................................................................................................................................1 2规范性引用文件..............................................................................................................................................1 3术语和定义......................................................................................................................................................1 4基本原则..........................................................................................................................................................1 4.1管理体系有效运行原则...........................................................................................................................1 4.2专业性原则...............................................................................................................................................1 4.3客户导向原则...........................................................................................................................................1 4.4客观性原则...............................................................................................................................................1 4.5公正性原则...............................................................................................................................................2 4.6公开性原则...............................................................................................................................................2 4.7保密性原则...............................................................................................................................................2 4.8持续改进原则...........................................................................................................................................2 5机构管理..........................................................................................................................................................2 5.1一般要求...................................................................................................................................................2 5.2其他要求...................................................................................................................................................2 6人员管理..........................................................................................................................................................2 6.1一般要求...................................................................................................................................................3 6.2人员职责...................................................................................................................................................3 7设施设备管理..................................................................................................................................................3 7.1采购要求...................................................................................................................................................3 7.2管理要求...................................................................................................................................................4 8服务流程管理..................................................................................................................................................4 8.1消防设施维护保养............................................................................................................