信息技术服务　服务生存周期过程 Information technology service—Service life cycle processes  ICS  35.240.99 CCS  L 67   中华人民共和国国家标准 GB/T 44601—2024 2024-09-2 9发布 2025-04-0 1实施     国家市场监督管理总局 国家标准化管理委员会 发 布目　　次 前言   ·····································································································   Ⅲ 1     范围   ··································································································   1 2     规范性引用文件   ······················································································   1 3     术语和定义   ···························································································   1 4     过程框架   ······························································································   2 5     服务战略过程   ·························································································   3      5.1     战略规划   ·························································································   3      5.2     战略部署   ·························································································   4 6     服务分析与设计过程   ·················································································   4      6.1     服务分析   ·························································································   4      6.2     服务设计   ·························································································   5 7     服务实现过程   ·························································································   5      7.1     服务构建   ·························································································   5      7.2     服务测试   ·························································································   6      7.3     服务发布   ·························································································   7 8     服务运营过程   ·························································································   7      8.1     服务交付准备   ····················································································   7      8.2     服务交付   ·························································································   8      8.3     服务监控   ·························································································   8      8.4     服务运营提升   ····················································································   9      8.5     服务价值评估   ····················································································   9 9     服务退役过程   ·······················································································   10      9.1     服务中止   ························································································   10      9.2     服务退役   ························································································   10 10     服务支持过程   ······················································································   11      10.1     风险管理   ······················································································   11      10.2     质量管理   ······················································································   11      10.3     资产管理   ······················································································   12      10.4     人力资源管理   ··················································································   12      10.5     知识管理   ······················································································   13 参考文献   ································································································   14 GB/T 44601—2024     Ⅰ 前　　言 本文件按照GB/T 1.1—2020《标准化工作导则　第1部分：标准化文件的结构和起草规则》的规 定起草。 请注意本文件的某些内容可能涉及专利。本文件的发布机构不承担识别专利的责任。 本文件由全国信息技术标准化技术委员会（SAC/TC 28）提出并归口。 本文件起草单位：北京信城通数码科技有限公司、中国电子技术标准化研究院、北京赛迪认证中心 有限公司、苏州大学应用技术学院、上海溪盎科技有限公司、北京金山办公软件股份有限公司、大连软 件行业协会、金税信息技术服务股份有限公司、广州赛宝联睿信息科技有限公司、中国检验认证 （集团）有限公司、成都飞机工业集团有限责任公司、湖南湘创科技有限公司、成都市工业互联网发展 中心、浙江华