全国一体化政务服务平台一网通办 基本要求 General requirement for government online-offline of national integrated government service platform  ICS  35.240.99 CCS  L 67   中华人民共和国国家标准 GB/T 44193—2024 2024-06-2 9发布 2024-10-0 1实施     国家市场监督管理总局 国家标准化管理委员会 发 布目　　次 前言   ·····································································································   Ⅲ 1     范围   ··································································································   1 2     规范性引用文件   ······················································································   1 3     术语和定义   ···························································································   1 4     框架   ··································································································   2 5     事项管理   ······························································································   3      5.1     政务服务事项   ····················································································   3      5.2     便民服务   ·························································································   3      5.3     增值服务   ·························································································   4      5.4     办事指南   ·························································································   4 6     服务优化   ······························································································   4      6.1     基本要求   ·························································································   4      6.2     集成服务   ·························································································   4      6.3     跨域通办   ·························································································   4      6.4     创新服务方式   ····················································································   4 7     服务渠道   ······························································································   5      7.1     线上渠道   ·························································································   5      7.2     线上线下融合渠道   ···············································································   5 8     服务流程   ······························································································   5      8.1     统一预约   ·························································································   5      8.2     统一受理   ·························································································   6      8.3     业务办理   ·························································································   6      8.4     统一反馈   ·························································································   6      8.5     统一“好差评”   ·················································································   6      8.6     统一政务服务总客服   ·············································································   6 9     公共支撑   ······························································································   6      9.1     统一基础设施   ····················································································   6      9.2     统一数据支撑   ····················································································   6      9.3     统一身份认证   ····················································································   7      9.4     统一电子印章   ····················································································   7      9.5     统一电子证照   ····················································································   7      9.6     统一电子档案   ····················································································   7      9.7     智能服务   ·························································································   7      9.8     统一政务服务码   ···································