ICS 11.020 C 07 团体标准 T/CHAS 20-2-9—2022 医疗机构药事管理与药学服务 第2-9部分：临床药学服务 药学会诊 Pharmacy administration and Pharmacy practice in Healthcare institutions —— Part 2 -9: Pharmac y Practice ——Pharmaceutical Consult s 2022-11-26发布 2022-12-01实施 中国医院协会 发布 全国团体标准信息平台 T/CHAS 20-2-9—2022  目 次 前言 ................................ ................................ ................................ ................................ ................................ .. III 1 范围 ................................ ................................ ................................ ................................ ................................ ............................ 1 2 规范性引用文件 ................................ ................................ ................................ ................................ ................................ ..... 1 3 术语与定义 ................................ ................................ ................................ ................................ ................................ .............. 1 4 关键要素 ................................ ................................ ................................ ................................ ................................ .................. 1 5 要素规范 ................................ ................................ ................................ ................................ ................................ .................. 2 5.1 基本要求 ................................ ................................ ................................ ................................ ................................ ......... 2 5.1.1 组织管理 ................................ ................................ ................................ ................................ ................................ 2 5.1.2 制度建设 ................................ ................................ ................................ ................................ ................................ 2 5.1.3 人员要求 ................................ ................................ ................................ ................................ ................................ 2 5.1.4 服务场所 ................................ ................................ ................................ ................................ ................................ 2 5.1.5 设施设备 ................................ ................................ ................................ ................................ ................................ 2 5.2 服务过程 ................................ ................................ ................................ ................................ ................................ ......... 2 5.2.1 服务对象 ................................ ................................ ................................ ................................ ................................ 2 5.2.2 会诊流程 ................................ ................................ ................................ ................................ ................................ 2 5.2.3 会诊时限 ................................ ................................ ................................ ................................ ................................ 3 5.2.4 沟通技巧 ................................ ................................ ................................ ................................ ................................ 3 5.2.5 医疗文书管理 ................................ ................................ ................................ ................................ ....................... 3 5.3 质量管理与评价改进 ................................ ................................ ................................ ................................ .................. 3 5.3.1 质量控制 ................................ ................................ ................................ ................................ ................................ 3 5.3.2 评价改进 .............