ICS03.080 CCSA10 4602 三亚市地方标准 DB4602/T13—2022 会展运营导则 Guidelinesfororganizingexhibitions 2022-11-23发布 2022-12-01实施 三亚市市场监督管理局  发布 DB4602/T13—2022 I目次 前言................................................................................III 1范围...............................................................................1 2规范性引用文件.....................................................................1 3术语和定义.........................................................................3 4总体要求...........................................................................5 5会议管理要求.......................................................................5 5.1会议运营管理....................................................................5 5.2会议工程管理与服务..............................................................8 5.3管理和操作要求..................................................................9 5.4安全防范对象...................................................................10 5.5临时搭建舞台、看台风险类型.....................................................10 5.6安装、拆装安全操作规程.........................................................10 5.7舞台专业岗位安全操作规程.......................................................11 5.8技术要求.......................................................................11 6展馆、展览会管理要求..............................................................12 6.1展馆、展览会运营管理...........................................................12 6.2展览会工程管理与服务...........................................................14 6.3会展商务管理与服务.............................................................15 6.3.3必要说明....................................................................15 6.3.4会展设施....................................................................15 6.3.5标准与预案..................................................................15 6.3.6监督与整改..................................................................15 6.3.7客户投诉....................................................................15 6.3.8投诉处理....................................................................16 7绿色会展..........................................................................16 7.1总体原则.......................................................................16 7.2筹备阶段.......................................................................16 7.3布展阶段.......................................................................16 7.4展出阶段.......................................................................17 7.5出行与生活垃圾.................................................................17 7.6撤展阶段.......................................................................17 7.7固体废物处理...................................................................18 8会议型酒店运营管理与服务..........................................................18 8.1基本要求.......................................................................18 8.2会议管理及要求.................................................................18 8.3会议室.........................................................................18 DB4602/T13—2022 II8.4服务人员.......................................................................18 8.5服务礼仪和行为举止.............................................................18 8.6会议服务.......................................................................18 9线上数字会展......................................................................19 9.1要求...........................................................................19 9.2服务流程.......................................................................19 9.3服务内容.......................................................................20 10公共卫生事件防控.................................................................22 10.1活动主办单位承担疫情防控主体责任..............................................22 10.2场馆运营单位承担疫情防控属地管理责任..........................................22 10.3活动参与方承担联防联控职责....................................................23 10.4工作人员健康管理..............................................................23 10.5物资准备........................................................