ICS03.140 CCSA00 知识产权维权援助和保护工作站服务规范 Service specification forintellectual property safeguard rights aidandprotection workstation 2022-10-14发布 2022-11-15实施DB4401 广 州 市 地 方 标 准 DB4401/T 177—2022 DB4401/T 10.1—2018 DB4401/T 10.1—2018 广州市市场监督管理局 发布 DB4401/T177—2022 I目次 前言..................................................................................Ⅲ 引言..................................................................................Ⅴ 1范围................................................................................1 2规范性引用文件......................................................................1 3术语和定义..........................................................................1 4服务总则............................................................................1 5场所及设备设施要求..................................................................2 6人员配置及管理......................................................................2 7服务内容和方式......................................................................3 7.1服务内容........................................................................3 7.2服务方式........................................................................3 8服务要求和处理流程..................................................................3 8.1信息检索........................................................................3 8.1.1要求........................................................................3 8.1.2接收........................................................................3 8.1.3审核........................................................................4 8.1.4处理流程....................................................................4 8.2援助咨询........................................................................4 8.2.1要求........................................................................4 8.2.2接收........................................................................4 8.2.3审核........................................................................4 8.2.4处理流程....................................................................4 8.3纠纷调解........................................................................4 8.3.1要求........................................................................4 8.3.2接收........................................................................5 8.3.3审核和处理流程..............................................................5 8.3.4调解工作要求................................................................5 8.3.5归档........................................................................6 8.4鉴定评估援助....................................................................6 8.4.1要求........................................................................6 8.4.2鉴定评估援助内容............................................................6 8.4.3接收和审核..................................................................6 8.4.3处理流程....................................................................6 8.5后续管理跟进....................................................................6 8.5.1服务跟进回访................................................................6 8.5.2资料管理....................................................................6 8.5.3统计上报....................................................................6 9宣传培训............................................................................7 10服务安全...........................................................................7 DB4401/T177—2022 II10.1保密要求.......................................................................7 10.2安全应急管理...................................................................7 11服务保障...........................................................................7 11.1业务能力保障...................................................................7 11.2经费保障.......................................................................7 11.3档案管理.......................................................................7 12服务监督与评价.....................................................................8 12.1服务投诉与处理.....