ICS03.080 CCSA01DB4401 广州市地方标准 DB4401/T148—2022 诚信旅行社服务规范与评定 Servicespecificationandevaluationforcredibletravelservice 2022-03-02发布 2022-04-01实施 广州市市场监督管理局发布 DB4401/T148—2022 III目  次 前言..............................................................................................................................................................V 引言..............................................................................................................................................................V 1范围........................................................................................................................................................1 2规范性引用文件....................................................................................................................................1 3术语和定义............................................................................................................................................1 4基本条件................................................................................................................................................4 5基本要求................................................................................................................................................4 5.1导则.................................................................................................................................................4 5.2证照公示.........................................................................................................................................5 5.3旅游产品.........................................................................................................................................5 5.4旅游产品广告.................................................................................................................................5 5.5旅游组团与接待.............................................................................................................................6 6管理要求................................................................................................................................................7 6.1导则.................................................................................................................................................7 6.2企业管理.........................................................................................................................................7 6.3人事管理.........................................................................................................................................7 6.4财务管理.........................................................................................................................................7 6.5品牌管理.........................................................................................................................................7 6.6服务网点/分社管理........................................................................................................................7 6.7导游/领队管理................................................................................................................................8 6.8旅游安全管理规范.........................................................................................................................8 6.9旅游安全事故应急处理...............................................................................................................10 6.10安全预警预防.............................................................................................................................10 6.11旅游安全生产检查.....................................................................................................................10 6.12质量监督.....................................................................................................................................10 7服务要求..............................................................................................................................................11 7.1合同履行..............................