ICS03.080.30 CCSA20 MZ 中华人民共和国民政行业标准 MZ/T221—2024 悲伤辅导服务 Griefcounselingservice 2024-06-28发布 2024-08-01实施 中华人民共和国民政部  发布MZ/T221—2024 I目次 前言.........................................................................................................................................................................II 引言.......................................................................................................................................................................III 1范围.....................................................................................................................................................................1 2规范性引用文件.................................................................................................................................................1 3术语和定义.........................................................................................................................................................1 4服务目标与原则.................................................................................................................................................1 4.1服务目标..................................................................................................................................................1 4.2服务原则..................................................................................................................................................2 5基本要求.............................................................................................................................................................2 5.1设施设备要求..........................................................................................................................................2 5.2人员要求..................................................................................................................................................2 6服务流程与方法.................................................................................................................................................2 6.1服务流程..................................................................................................................................................2 6.2服务方法..................................................................................................................................................3 7服务内容与要求.................................................................................................................................................3 7.1接案..........................................................................................................................................................3 7.2预估..........................................................................................................................................................4 7.3计划..........................................................................................................................................................4 7.4介入..........................................................................................................................................................4 7.5评估..........................................................................................................................................................4 7.6结案..........................................................................................................................................................5 7.7其他..........................................................................................................................................................5 8质量控制.............................................................................................................................................................5 8.1服务质量管理..........................................................................................................................................5 8.2投诉与争议处理...........................