ICS03.080.99 CCSA20 MZ 中华人民共和国民政行业标准 MZ/T217—2024 老年人居家环境适老化改造服务机构基本 规范 Basicspecificationforelderly-orientedrenovationserviceagencyofelderly'shome environment 2024-06-28发布 2024-08-01实施 中华人民共和国民政部  发布MZ/T217—2024 I目次 前言.........................................................................................................................................................................II 1范围.....................................................................................................................................................................1 2规范性引用文件.................................................................................................................................................1 3术语和定义.........................................................................................................................................................1 4基本要求.............................................................................................................................................................1 4.1机构要求.....................................................................................................................................................1 4.2人员要求.....................................................................................................................................................1 5管理要求.............................................................................................................................................................2 5.1制度管理.....................................................................................................................................................2 5.2档案管理.....................................................................................................................................................2 5.3安全与应急.................................................................................................................................................2 5.4项目管理.....................................................................................................................................................2 6服务流程及内容.................................................................................................................................................3 6.1服务流程.....................................................................................................................................................3 6.2咨询接待.....................................................................................................................................................3 6.3改造评估.....................................................................................................................................................3 6.4制定方案.....................................................................................................................................................3 6.5签订协议.....................................................................................................................................................3 6.6开展施工.....................................................................................................................................................3 6.7改造项目.....................................................................................................................................................3 6.8施工验收.....................................................................................................................................................4 6.9操作指导.....................................................................................................................................................4 6.10质保服务...................................................................................................................................................4 6.11效果反馈............................................................................................................