ICS03.080 CCSA00 AHPMI 安徽省物业管理协会团体标准 T/AHPMI1.9—2024 物业服务导则第9部分：高速公路服务区 专属服务 PropertyservicesguidelinesPart10: Exclusiveservicesforexpresswayservicearea 2024-10-28发布 2024-11-28实施 安徽省物业管理协会  发布 全国团体标准信息平台 全国团体标准信息平台 T/AHPMI1.9—2024 I目次 前言.................................................................................III 引言..................................................................................IV 1范围................................................................................5 2规范性引用文件......................................................................5 3术语和定义..........................................................................5 3.1司机之家..........................................................................5 3.2车辆疏导员........................................................................5 4基本要求............................................................................5 机构............................................................................6 人员............................................................................6 办公场所........................................................................6 物资装备........................................................................7 制度............................................................................7 标识............................................................................7 相关方沟通......................................................................7 5专属服务............................................................................8 客户服务........................................................................8 建筑物及设施设备维护............................................................9 公共秩序维护...................................................................12 环境管理.......................................................................17 园林绿化.......................................................................19 6微笑服务...........................................................................20 7重大节假日服务.....................................................................20 一般要求.......................................................................20 一类节假日（一级预案）.........................................................21 二类节假日（二级预案）.........................................................21 三类节假日（三级预案）.........................................................21 8安+出行服务........................................................................21 司机之家服务...................................................................21 母婴之家服务...................................................................22 第三卫生间服务.................................................................22 9应急管理...........................................................................22 突发事件识别与评估.............................................................23 应急预案.......................................................................23 应急救援机构...................................................................23 应急保障.......................................................................23 应急演练.......................................................................24 全国团体标准信息平台 T/AHPMI1.9—2024 II 应急处置.......................................................................24 10评价与改进........................................................................24 评价组织......................................................................24 评价依据......................................................................24 评价内容......................................................................24 评价频次......................................................................25 评价流程......................................................................25 评价改进......................................................................25 附录A（规范性）微笑服务标准..........................................................26 附录B(规范性)微笑服务考核标准......................................................29 全国团体标准信息平台